Privacy Policy

Last Updated: December 10, 2024

Thank you for visiting the official website of SailUp Arts. We are an art agency located in North America, serving customers within the United States. We are dedicated to providing high-quality Chinese paintings and calligraphy to collectors. This privacy policy explains how we collect, use, store, and protect your personal information.

1. Information Collection

To provide and improve our services, we collect the following types of personal information with your consent:

• Identity Information: Including your name, email address, contact phone number, and shipping address, which are necessary for order fulfillment and customer service.
• Transaction Information: Details of your purchases, including artwork selections, order history, and shipping preferences.
• Payment Information: We use Stripe for payment processing. While we don't store your complete payment details, we maintain partial records for order identification and fraud prevention.
• Authentication Information: We use Clerk for user authentication and account management. Your login credentials and authentication data are managed through their secure platform.
• Technical Information: Including IP address, browser type, access time, cookies, and device information. We use cookies to manage shopping cart functionality and improve user experience.

2. Legal Basis for Processing (GDPR)

While we primarily serve US customers, we respect GDPR principles. We process personal data under the following legal bases:

• Contractual necessity (to fulfill your orders)
• Legal obligation (to comply with US laws)
• Legitimate interests (to improve our services)
• Your consent (for marketing communications)

3. Third-Party Services

We work with the following service providers:

• Stripe: For secure payment processing. Please review Stripe's privacy policy at stripe.com/privacy.
• Clerk: For user authentication and account management. Please review Clerk's privacy policy at clerk.com/privacy.
• MongoDB Atlas: For secure data storage. Please review MongoDB's privacy policy at mongodb.com/privacy-policy.

4. Cookies and Tracking

We use cookies for essential website functions and analytics. By using our site, you consent to these cookies. You can withdraw consent at any time by adjusting your browser settings.

• Essential cookies: Managing shopping cart contents and authentication
• Functional cookies: Remembering your preferences
• Analytics cookies: Understanding how our site is used

5. Your Rights

You have the following rights regarding your personal information:

• Right to access your personal data
• Right to correct inaccurate data
• Right to delete your data (subject to legal requirements)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

6. California Residents' Rights (CCPA)

As a California resident, you have additional rights:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising CCPA rights

7. Data Storage and Security

Your data is stored securely on MongoDB Atlas servers within the United States. We implement industry-standard security measures including:

• SSL/TLS encryption for data transmission
• Secure authentication through Clerk
• Regular security audits and monitoring
• Access controls and data encryption at rest

8. Data Retention

We retain your personal information for as long as necessary to:

• Process your orders and provide customer service
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

9. Contact Us

To exercise your privacy rights or for any privacy-related inquiries:

Email: sailuparts@gmail.com